Customer Support/Service Policy

 

Welcome to ApnaCrowdfunding — we are committed to doing our best to help you! 

We have a strict policy of supporting customers in a respectful and competent manner. If you ever find any issues with any of our staff, get their name and email: complaints@apnacrowdfunding.com and mention the time you had communications with staff and in what form communication was made.

Our Support Policy outlines how we assist our Creators and Contributors in resolving issues that may come up from time to time, with the aim of helping everyone to have a smooth experience while using our platform.

 

1. How We Provide Support

Our ability to resolve issues depends upon the quality of communication we are able to achieve with users. We seek to offer helpful, friendly and timely support to all users — whether you’re a campaign creator or a supporter. In times of heavy traffic to our support team, we may ask you to send e-mail to support@apnacrowdfunding.com in such cases. Otherwise our support will be handled through chat support.

There is a paid support option for those who must get a human to assist them.

Our support services include:

Answering questions about using the platform

• Assisting with account issues and dashboard navigation
• Helping with payment and pledge-related concerns
• Providing guidance on campaign setup and best practices
• In very rare cases we may try to resolve your issue through a whatsapp call only if necessary. 

 

You can reach our support team via email or contact form available on the Contact Us page.

 

2. Response Time

Our response time is entirely based on the number of support queries we receive at any given time. We aim to respond to all support requests as quickly as possible. Please allow:

  Up to 48 hours for a response on regular business days.

• Urgent issues will always be prioritized and addressed sooner when possible.

 

3. What We Expect from Users

To help us assist you faster:

Provide clear details about your issue.
Include relevant screenshots or examples if available.
Use the email tied to your ApnaCrowdfunding account.

Provide active whatsapp number.
This helps us understand your concern and resolve it as efficiently as possible.

 

4. Scope of Support

Our support covers platform usage, technical issues and general inquiries. 

However:

We do not provide legal, financial or investment advice.

• We cannot guarantee outcomes for individual campaigns.
• For campaign-specific questions (like goals, rewards or progress), our team will guide you on best practices and policies.

 

5. Reporting Problems or Abuse

    If you encounter:

 Suspicious activity

•  Inappropriate or fraudulent content
•  Unauthorized transactions

 

Please report it immediately through our support channels. We take user safety seriously and will investigate reports promptly.

 

6. Updates and Feedback

We constantly work to improve our support services. If you have feedback or suggestions, we’d love to hear from you! 

Send your feedback to feedback@apnacrowdfunding.com. 

Your voice helps make ApnaCrowdfunding better for everyone.